Forum Discussion

Wehttam8002's avatar
Wehttam8002
Joining in
2 years ago

Disney plus not loading when on WiFi

For some reason this week whenever I try to load Disney plus on any of my devices (fire stick, iPhone, tablet etc) it doesn’t load and either just has the circle spinning round and never fully loads or an error pops up saying I’m connected to a vpn which I’m not. 

but when I’m using my 4g mobile network it is fine and loads and plays fine.

Does anyone have any idea why this is happening. I have deleted and reinstalled the app on all my devices aswell

  • Hi Wehttam8002,

    Thanks for using the Community Forums to get this issue with your Disney+ App looked into, I am sorry if this has been causing some frustration 😥 

    I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue that could be causing the issue you've mentioned.

    This is due to be fixed  - 10th November 2023 at 09:45 - But please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you. 

    I am sorry for any inconvenience or disruption this may be causing right now.

    Thanks, 

    Megan_L

     

    • Wehttam8002's avatar
      Wehttam8002
      Joining in

      Hi, is there any update to this as I’m still having the same issue

      • Megan_L's avatar
        Megan_L
        Forum Team

        Hi Wehttam8002,

        Thanks for coming back to us about this, sorry you're still having problems with your internet even after the fix date has been and gone!

        I can confirm that the outage in your area has now been fixed, this gives us scope to investigate your issue further now 😊 

        Can I ask if it's just Disney+ you're having issues with please? 

        Thanks,

        Megan_L