Forum Discussion

Jaicaputsnik's avatar
Jaicaputsnik
Joining in
12 months ago

Devices only connect to the WiFi pod and not the hub

Hi all

Hub 3.0 user here - all was running well with WiFi pod for the last few months. Out of nowhere today I've had connectivity issues and slow speeds on most of my devices.

Did a reset and after much tinkering, managed to get everything connected again but I've noticed on the VM connect app, that every device is now connected to my wifi pod rather than directly to the hub itself. The speeds I'm getting whilst consistent, are also only around 100mbs instead of 350 which I was getting previously.

I reset the pod and same result but not sure what caused the issue or why my connection has suddenly gone faulty

  • Jaicaputsnik's avatar
    Jaicaputsnik
    Joining in
    12 months ago

    Forgot to add, my router configuration on the browser shows all devices connected under the 2.4ghz band too though most should, and were on 5ghz

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      12 months ago

      Hi Jaicaputsnik 👋

      Thanks for posting, and welcome to the Community Forums.

      I'm sorry to hear you're experiencing some issues with your service. I've taken a look on our side, and can see there are some issues we need to address. I'm going to send you a private message to assist further, please look out for it in the top-right, white envelope or the "Messages" tab when tapping your profile picture.

      Thanks,

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      12 months ago

      Thanks for coming back to me with an update on this privately, Jaicaputsnik. I'm glad to hear things are resolved.

      If you do need anything else, or continue to experience issues, please do let us know and we'll be happy to help.