Forum Discussion

samt2985's avatar
samt2985
Joining in
9 months ago

Damaged Coax cable

Hello

I believe the coax cable which runs from the street to the house has become damaged and is causing disruption to my services. Is there anyway I can book an engineer visit online without having to sit on the phone for hours? Any advice welcome! 

2 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    VM won't send anyone unless there is actual evidence of a problem. Post here the Hub data that indicates a cable fault. 

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    9 months ago

    Hi Samt2985,

    Thanks for your post and welcome to our Community Forums!

    Sorry you feel you're getting some issues with your connection due to a faulty cable.

    As Jpeg1 mentioned, a faulty cable is a really specific problem and we wouldn't send an engineer out for this unless we had evidence to show it was needed. 

    Could you tell us a little more about what's made you think it's the street cable please? 

    Maybe answering the below questions may help too, are you experiencing -

    • Slow speeds over a wired connection? (Wired means Ethernet Cable connection. Please perform a wired Speed Test from a laptop/PC and post the results for us 🙂)
    • Disconnections over WIFI & wired connections? (Set up a BQM Monitor and let it run for 24 hours, then post the results here)
    • Lights on the Hub indicating a problem? (Here's a link that helps explain What The Lights Mean on our Hubs)
    • Has there been any construction on the road/pavement since the issue started? 
    • Have you/your family/neighbour been gardening? Sometimes you can accidentally damage the buried cable whilst digging.

    Any further information you can think of will be really helpful too!

    Thanks,

    Meg