DAMAGED CABLE

Is this affecting your (or other's) connection?

Check in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If so but not in those two places -  report it in the usual way on 150 (VM line)  or 0345 454 1111 others (national rate). See what they say when they test your connection.