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daveswift's avatar
daveswift
Joining in
2 years ago

Customer services - waiting WiFi pods

3 months later still awaiting a delivery of wifi pods 8 promises of delivery all failed now on 9th upto now taken readings 3 times of speeds told by 3 different agents that pods will sort out the problem. Wasted a day off work for promised delivery. Been without security camera's over the holidays. Make no wonder Virgin have the worst customer service reputation. 24 years I have been a loyal customer stands for nothing. Looking at moving to sky as quickly as possible. Virgin you are a joke customer services at its lowest no one cares about customers at Virgin 

 

 

[MOD EDIT: Subject title changed for clarity]

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  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi daveswift 👋

    Thanks for posting, and a warm welcome back to the Forums.

    I'm very sorry to hear about this poor experience when discussing WiFi Pods with our team. I'm going to send you a private message, so we can assist you further. Please look out for my message in the top-right, white envelope, or if you're on a device with a smaller screen, tap your profile picture and then "Messages".

    Thanks,