Thanks have you already referred this onto VM Tech Support for them to book an technical engineer visit with me? Do you send on this thread so they see router logs and information provided on here, or do I need to call them? If so do I need to give them a reference number?
Hi,
So how it works usually is that you wait a few days for the forum team to respond to the thread. They should see the logs you’ve provided (though sometimes they do like to ignore that the logs show issues)
It may be quicker to contact Virgin on X/Facebook (with the useful insights provided by Seph) - as a response from the forum team can take at least a few days (and potentially up to a week)
Hello Kevfter
Sorry to hear of the connections issues experienced, we appreciate you taking the time to raise this and provide such a detailed log which helps diagnose the problems.
I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
