I recently had the fibre cable installed, the people who installed it did not bury it and just fed it through my hedges! The council have cut the hedges and cut the cable and done a runner. I need to get a new cable in asap,.can someone please help!!!
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hi mojo1977,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your broadband connection. Checking things here, we can see since posting, you've spoken the teams and this has since been resolved.
Please let us know if you have any further issues.
Many thanks,
Thankyou Kath, I called the number that night and spoke to someone and had it sorted by sat afternoon, very prompt and efficient service. Thankyou
i 1st time had it layed on ground then got them to dig it in when cleared a space area for it
