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daveboulden's avatar
daveboulden
On our wavelength
7 months ago

Continual disconnections - does this look right in any way?

I've been a customer since the Telewest/Blueyonder days and this is the first time I've had such a bad run of connectivity. I think my Hub 4 may be failing. I have checked all connections to my kit internally. I have the Hub 4 in  router mode feeding an Asus RT-AX89X which in turn connects to a the rest of my internal network via an 10Gbit SFP+ connection to a Mikrotik CRS328-24P-4S+. When a disconnection occurs, I have tested running a speed test on my Asus router (being the nearest item connected to the hub) and it times out and won't work until the hub reconnects, leading me to believe the Hub 4 is the culprit of the issues as the postcode-based checker claims there are no issues in my area (ME10 4UT).

I have seen the convention is to set up a BQM, so here's the last 24hrs on the one I set up yesterday:

My Broadband Ping - VirginMedia Gig1

Does this in any way look normal or point to the Hub 4 being the likely culprit?

27 Replies

  • daveboulden's avatar
    daveboulden
    On our wavelength

    I have waited a couple of days before posting again, but it seems to have sorted itself out somehow. Aside from one single incident, my connection has been completely normal for the past 48 hours:

    My Broadband Ping - VirginMedia Gig1

    My Broadband Ping - VirginMedia Gig1

    I am pleased to have as Hub 5 now as I am finally getting the full ~1160Mbps on my main PC.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team

      Thank you for the update daveboulden 

      We are glad to see that the issue has been resolved. Please continue to monitor this and let us know if you need any further help.

    • Itzanotheruser's avatar
      Itzanotheruser
      On our wavelength

      Same here, I havent had any issues for a while now (last one being Oct 22nd)
      Heres to hoping!