Forum Discussion

Sean_P's avatar
Sean_P
Joining in
9 months ago

Constant red light on Hub 3 - replacement needed

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space.

There is a a drop out in wifi connection on all devices off and on throughout the day.

Elsewhere in the forum I can see a replacement hub is needed..... is there someone here who can arrange that for me rather than having to jump through all the hoops!?

Thanks

  • Hey Sean_P, thank you for reaching out and I am so sorry to hear about this.

    I am going to send you a DM but in the meanwhile please do try these steps;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.
     

  • Thank you for this but all of the above has been tried

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      I can see we've already sorted this within in a private message.

      Keep us updated 🙂 

  • Yes, all sorted. An engineer came round to replace the box

    For others who may see this post, apparently they can't just send a new box now as a previous post mentioned, an engineer has to deliver it.

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello Sean_P.

      Thanks for your update. 

      Glad to hear everything is working perfectly after the hub was swapped.

      Should you need anything else at all? you know where we are.

      Gareth_L