Forum Discussion

Joining in

9 months ago

Consistent intermittent dropouts for the past year

An engineer came out to replace the router around a week ago, yet nothing has changed. I've replaced the coaxial cable since it seemed a little decrepit, again to no avail. I've looked at the router'...

Very Insightful Person

8 months ago

Has it improved with the old coax back on ?

Joining in

8 months ago

Been monitoring it for 24h now with the old co-ax back on. It has been pretty much the same.

6pm is when I changed the cable, I didn't record any up/downstream stats, but as of now:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.6	41	QAM 256	25
2	139000000	3.9	40	QAM 256	1
3	147000000	4.1	40	QAM 256	2
4	155000000	4	40	QAM 256	3
5	163000000	3.8	40	QAM 256	4
6	171000000	4	40	QAM 256	5
7	179000000	4.2	40	QAM 256	6
8	187000000	4.5	40	QAM 256	7
9	195000000	4.8	40	QAM 256	8
10	203000000	4.8	40	QAM 256	9
11	211000000	5	41	QAM 256	10
12	219000000	4.9	41	QAM 256	11
13	227000000	4.6	41	QAM 256	12
14	235000000	4.4	40	QAM 256	13
15	243000000	4.3	41	QAM 256	14
16	251000000	4.2	41	QAM 256	15
17	259000000	4.2	41	QAM 256	16
18	267000000	4.5	41	QAM 256	17
19	275000000	4.7	41	QAM 256	18
20	283000000	5	41	QAM 256	19
21	291000000	5.3	41	QAM 256	20
22	299000000	5.7	41	QAM 256	21
23	307000000	5.8	41	QAM 256	22
24	315000000	5.7	41	QAM 256	23
25	323000000	5.6	41	QAM 256	24
26	339000000	6	41	QAM 256	26
27	347000000	6.3	41	QAM 256	27
28	355000000	6.2	41	QAM 256	28
29	363000000	6	41	QAM 256	29
30	371000000	5.8	41	QAM 256	30
31	379000000	5.8	41	QAM 256	31
32	387000000	5.8	41	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	4269	10526
2	Locked	40	1905	492
3	Locked	40	108449	36778
4	Locked	40	46380	12215
5	Locked	40	18689	11471
6	Locked	40	146719	32933
7	Locked	40	87877	51906
8	Locked	40	29592	8605
9	Locked	40	3396	6169
10	Locked	40	337	1033
11	Locked	41	6738	11822
12	Locked	41	3602	7849
13	Locked	41	2655	5807
14	Locked	40	3144	6856
15	Locked	41	3109	6924
16	Locked	41	3638	7087
17	Locked	41	2153	4932
18	Locked	41	3328	7792
19	Locked	41	1220	3776
20	Locked	41	10728	13621
21	Locked	41	1368	2663
22	Locked	41	2006	4790
23	Locked	41	1802	3419
24	Locked	41	2207	5156
25	Locked	41	2323	6386
26	Locked	41	3017	5594
27	Locked	41	9463	11960
28	Locked	41	3738	7747
29	Locked	41	3908	9591
30	Locked	41	2918	4760
31	Locked	41	5201	7091
32	Locked	41	2626	3652

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

6.3

179672194

17929

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.5	5120	QAM 64	1
1	43100000	47.5	5120	QAM 64	2
2	36600000	47	5120	QAM 64	3
3	30100000	46.5	5120	QAM 64	4
4	23600000	46.5	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	43	17	1
1	ATDMA	0	43	19	0
2	ATDMA	0	43	18	1
3	ATDMA	0	43	19	4
4	ATDMA	0	43	31	2

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

41.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

Zach_R
Forum Team
8 months ago
Hi unazed,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear of your recent connection issues. Are these ongoing today? If so, would you mind expanding on the situation, specifically with the different coax cables you've mentioned? Are you saying you've installed some coax cables yourself?

Thanks,

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