Consistent high ping and packet loss.
For the last couple of months I have been having high ping and high packet loss AGAIN on ethernet connection. I use the internet for gaming, streamer and for work (which is a problem right now). I pa...
Forum Discussion
Hi qual
Welcome back to the community forums.
Sorry to hear of your service concerns. I have checked the systems at our side and can see that there is an area outage at this time. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
The current estimated fix time is 10th November 2023 at 14:35.
Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.
Please do let us know if you're having any further issues after this time and we can check for any updates or assist further if needed.
Right, so not only does the outage in my area not matter, because i have this problem when there is no outage, but it is now the 13th and to NO SURPRISE, im still having the same issues, so can someone finally look into it and do something about it?
Thanks for coming back to us qual 😊 Sorry that the issue is still occurring, I can certainly understand that this is frustrating.
I've checked our system and it does look like the estimated fix time for this SNR issue has been extended to 14:35 on 15th November. The times can change depending on the complexity of the issue.
Apologies for any inconvenience this has caused, let us know if you need any further updates. We're always happy to help.
Regards
NathanI love how it has been extended and yet there is nothing on the site when i check my postcode. what is the point of the site if it doesnt work lmao. I had to get in touch on twitter and wait in over an hr queue on whatsapp to be told its not fixed able , AGAIN for the 3rd time in a row, this is a joke rofl. If on the 15th, i have ANY issues, then i am moving, cause this is a joke and virgin media has shown how incompetent they are. $20 billion company and just useless.
