rhysowen
25 days agoJoining in
Connectivity Issues Following Upgrade
Connection Issues After Router Upgrade: T3 Timeouts & Frequent Disconnects
Hi Virgin Media Community,
I'm experiencing persistent connection issues after a recent router upgrade and package speed increase. I'm hoping someone can provide some insight or advice on resolving these problems.
Background
- Recently had an engineer visit who upgraded my router to the SuperHub 5
- Engineer also reduced the attenuation on the incoming cable
- I use the SuperHub in Modem Only mode with a TP-Link Deco X50 mesh system
- I also upgraded my broadband package to a faster speed at the same time
Issues I'm Experiencing
- Devices frequently disconnect from WiFi despite good signal strength
- Devices often wake up either disconnected or connected but with no internet
- It typically takes around 30 seconds of retrying to restore connectivity
- "Always connected" devices like my Chromecast and Bose Soundbar struggle to maintain connection
Modem Logs Show Multiple Errors
I've checked the modem logs and found recurring errors including:
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
From what I understand, these T3 timeouts and ranging errors suggest problems with the connection between my modem and Virgin Media's equipment.
What I've Checked
- My TP-Link Deco X50s are running the latest firmware
- All cabling appears to be intact and properly connected
- The issues persist across multiple devices (phones, laptops, smart home devices)
Has anyone experienced similar issues after a router upgrade or package change? Is this something I should escalate to technical support, or are there troubleshooting steps I can try first?
Any help would be greatly appreciated!
Thanks