Connecting Sonos to Virgin broadband

Hi urban_spaceman, we're sorry to hear you feel this way 😔

Have you tried contacting the Gadget Rescue team about this matter? Information on how to do so can be found here.

Regards,
Daniel

Hello Spaceman,

OK, as of about 10 minutes ago I have a fix but it does involve connecting a 'mesh' network.

Before I switched to Hub5 on Monday this week my Sonos had been connected to a Google mesh/extender network which was fed via a VM Hub3. If this means nothing to you, let me know and I'm happy to explain in detail, it's quite simple. I have had the Google mesh network for years for the sole reason of better extending the wifi around my house. Unbeknown to me the improved stability of the Google product was what kept my Sonos working where the VM Hub3 MIGHT not have.

Upon receipt of the Hub5 I ditched the Google extension as the Hub5 got the wifi around my house better than the extension.

Trying to connect to Sonos reliably to the Hub5 seemed impossible (and might be). I tried factory resets, ethernet cables, every router setting and no joy.

I therefore decided to revert to the prior setup of Google mesh network connected into the Hub5 and revert to that set up for Sonos.

My expectation is that if you repeat the above, yours should work. However, this is where life got really complicated for me because reverting to my previous set up also failed to work! I am explaining this because it threw up another issue which may be relevant to you and is certainly worthy of this public forum.

The Sonos rep that I spoke to this evening, by pure luck, had previously picked up on an issue that Sonos does not list nor admit to, which is that many Google Pixel phones are unable to set up Sonos systems! I use a Google Pixel 6 and he advised my to try with my wife's phone... 5 minutes later everything worked seamlessly.

10 minutes in now and it's still working 🤞

Hi Scratch123, 

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you too are having issues connecting your Sonos to your hub.

We appreciate you trying all the diagnostics i this thread. If your device is not connecting, our Gadget rescue team What is Gadget Rescue | Virgin Media Help may be able to assist your further with this issue as we are limited to what advise and help we can offer on 3rd party equipment.

Kind regards Jodi. 

I’ve spent roughly 4 hours this Sunday evening trying all of the steps suggested in this post to connect my Hub 3 to a Sonos One. Before giving in I tried one further step and that was to connect the Sonos via an Ethernet cable and running a software update. After removing the Ethernet cable I was finally able to connect wirelessly to my 2.4GHz Network. 

PS - went in via the support option in the settings menu on the Sonos app to find the Play 3 rather than clicking on the "lets fix it" prompt.

Hi mikestuart84 

Are you, using any other 3rd party equipment such as VM Wifi pods?

Info below mainly related to VM WiFi Pods from the FAQ's on  /virginmedia.com/help/how-to/broadband/wifi-pods 

Sonos speakers should be kept at least three feet away from the WiFi Pods (white) – and other devices. You should also check that your speakers are up to date with the latest firmware.

You must only connect one Sonos speaker, Connect, or Boost to your Pod with an Ethernet cable. The Sonos system should then create its own network using your home WiFi.