The Connect app is basically useless. It can never find the Hub 4, no matter what I do.
I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.
Need a resolution to this, as its the only way to reset the WiFi pod, which also seems to have issues.
If after a 60 second reset the Hub 4 is still not working correctly, phone VM and request a replacement Hub.
Blimey, I have only just been given a Hub 4. 😃
Just ddelete the wretched CONNECT app without trying to use it with the Hub 4. Keep us posted.
Once again it is impossible to assist those that do not wish to listen !
Unless VM have a fibre connection to your home, and provided that they are serving the XGS-PON service through those fibres, then you can get Hub 5X. But the Hub 5 seems to work with the wretched CONNECT app. The Forum Team know all this but are presumably under orders as to what they can say or are simply not told anything useful by their masters.
I think they've finally fixed it !!
New Hub 4 firmware was released this week.01.04.092.07.16.EURO.PC20. Is this what happened to you and now the Connect App & Hub 4 work together?
(Note, I don't use the Connect App).
