Forum Discussion

Helenmarie123's avatar
Helenmarie123
Joining in
2 years ago

Connect app can't find hub 4 and WiFi pods not connecting

I've had a hub 4 for quite a while and to begin with it was great. Over the last few months I've had intermittent issues with it dropping connection and the WiFi pod not connecting. The connect app also says it can't find the hub even though my phone shows me as connected to it and my Internet connection is working. 

Last night the Internet went off completely, as it does every so often, so I did all the usual stuff of restarting the hub etc. I had to do that twice before the wifi worked again. 

This morning the wifi has disconnected again and keeps losing connection intermittently, the WiFi pod still won't connect. 

The WiFi pod has a blue or green light on it constantly, and the WiFi speed is awful in most parts of the house.

Has anyone else had this issue? And how can I fix it.

Thank you

1 Reply

Sort By
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    It could well be your circuit is not working properly and causing the disconnects in your property.

    With this in mind - 

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub.

    Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    As for the Pods, make sure they are within range of the Hub, as they need Wifi connectivity to "talk" with each other and the Hub to work. 

    Once done we can comment.