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Hosay299's avatar
Hosay299
Fibre optic
2 years ago

Connect app can't do modem test

Connect app can't do modem test?

16 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Good morning Hosay299 

    Thanks for posting and welcome back to the community.

    Have you got an error message on the device when running the test?

    Have you got a VPN on the device? If so, please remove this and this should fix it :).

    • Hosay299's avatar
      Hosay299
      Fibre optic
      2 years ago

      Have screenshot but can not upload on tablet.

       

      Vpn no it off as it comes as a complete security package so can not uninstall 

       

      Worked fine before??

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Save the screenshot as a file and insert in into the thread using the "Insert Photos" option which is the Camera icon.

    • Hosay299's avatar
      Hosay299
      Fibre optic
      2 years ago

      But in my tablet don't not show photo icon when posting but does on a computer or mobile!!

    • Hosay299's avatar
      Hosay299
      Fibre optic
      2 years ago

      Also the community email flag as spam in Gmail each time 

       

      Odd why keep telling it there safe??

       

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for popping back to us Hosay299 to clarify is there a VPN active on the device? If so and it cannot be removed are you able to use the connect app on another device? 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    You can run a diagnostic test of the VM Hub from the Hub admin menu.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    In Norton Security you can turn VPN off. You don't have to uninstall it. 

    • Hosay299's avatar
      Hosay299
      Fibre optic
      12 months ago

      I in the end used the connect app to restart my router and it now works fine doing it must have been a background update which had caused the issue