Connect app can't do modem test
Connect app can't do modem test?
Forum Discussion
16 Replies
Save the screenshot as a file and insert in into the thread using the "Insert Photos" option which is the Camera icon.
The link below runs the VM Realspeed test in a browser of the computer :
https://www.samknows.com/realspeed/Once the test begins click on: Run full test to see all the stats.
Modem/ router test is I want to work
- Ashleigh_C
Forum Team
Thank you for popping back to us Hosay299 to clarify is there a VPN active on the device? If so and it cannot be removed are you able to use the connect app on another device?
You can run a diagnostic test of the VM Hub from the Hub admin menu.
In Norton Security you can turn VPN off. You don't have to uninstall it.
I in the end used the connect app to restart my router and it now works fine doing it must have been a background update which had caused the issue
