Forum Discussion

eyezy's avatar
eyezy
Tuning in
8 months ago

Child Safety Stuck On

Hi, child safety turned off/on I still cannot view nordvpn.com etc. Tried turning it orf, rebooting hub etc, its stuck on. 

Contacted support they say they cannot help.

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    • eyezy's avatar
      eyezy
      Tuning in
      8 months ago

      I did this on my desktop PC, but this is not an option for other devices that you cannot edit DNS settings for.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        8 months ago

        Hi eyezy, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're having an issue with the Child Safety setting. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,