Forum Discussion

eyezy's avatar
eyezy
Tuning in
7 months ago

Child Safety Stuck On

Hi, child safety turned off/on I still cannot view nordvpn.com etc. Tried turning it orf, rebooting hub etc, its stuck on. 

Contacted support they say they cannot help.

4 Replies

    • eyezy's avatar
      eyezy
      Tuning in

      I did this on my desktop PC, but this is not an option for other devices that you cannot edit DNS settings for.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team

        Hi eyezy, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        We're sorry to hear you're having an issue with the Child Safety setting. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,