Forum Discussion

JamiejmeDixon's avatar
JamiejmeDixon
Joining in
12 months ago

Cant order Wifi pods online or through app, just asks to sign in and keep doing the same thing

Cant order Wifi pods online or through app, just asks to sign in and keep doing the same thing.

if some one from virgin could help that would be great 

  • Hi JamiejmeDixon

    Thanks for your post, welcome to the Community Forums!

    We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.

    I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required.

    Thanks,

  • Hi I'm also experiencing issues getting a wifi pod.

    On Wifi Max and Volt, have run speed tests on the Connect app and getting scores of 18 Mbps, 26 Mbps etc. 

    Spoke to Virgin probably a year ago about a different issue, which they said they would send a Wifi pod - but received nothing and fed up of going round in circles to just get 1 pod.

    Thanks,

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi Mattb88,

      Thanks for posting and sorry to hear you're having some issues arranging a pod. 

      So I can get a few more details from you, I've popped you over a private message.

      Alex_Rm