Forum Discussion
- jbrennandVery Insightful Person
Is there anything helpful in this post from “newapollo”( in this thread) for a guide to scanning and ordering Pods….
https://community.virginmedia.com/t5/Networking-and-WiFi/Impossible-to-request-a-POD-via-VM-Connect/td-p/5493273 - Beth_GForum Team
Hi JamiejmeDixon
Thanks for your post, welcome to the Community Forums!
We're sorry to hear you've been struggling to get some WiFi Pods sent out to you - we'd like to help.
I've dropped you a PM so I can take your account details and have a look. In the meantime and if you haven't already, can you please run some speed tests via Samknows in all of the rooms where you're receiving <30mbs? These results will filter through to us and we can confirm if WiFi Pods are required.
Thanks,
- Mattb88Joining in
Hi I'm also experiencing issues getting a wifi pod.
On Wifi Max and Volt, have run speed tests on the Connect app and getting scores of 18 Mbps, 26 Mbps etc.
Spoke to Virgin probably a year ago about a different issue, which they said they would send a Wifi pod - but received nothing and fed up of going round in circles to just get 1 pod.
Thanks,
- Alex_RMForum Team
Hi Mattb88,
Thanks for posting and sorry to hear you're having some issues arranging a pod.
So I can get a few more details from you, I've popped you over a private message.
Alex_Rm
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