I've run the check on the Connect app which confirms I have a weak area in my house. I'm eligible for a free pod, but the Connect app doesn't actually do anything - it suggests I click to chat on-line to see if pods are 'right for me', but the link doesn't work. Tried phoning but lines too busy. Could someone message me to arrange for a pod please? Thanks!
Just wait here a day or two for a VM Mod to pick this up and discuss with you.
Hi VM2024,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I'm sorry to hear you're having an issue ordering a WiFi pod. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Hi VM2024,
Thanks for sticking with me via private message.
We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.
Take care,
