Forum Discussion

srmp's avatar
srmp
Joining in
10 months ago

Can't order pod

After running the Virgin Media Connect Home Scan, it gave me a 'poor' result and said we needed a pod for the identified black spot. 

We should be entitled to this as part of our Volt package, without needing to upgrade, but the app just keeps sending me round in circles and telling me I can/should order one but not actually allowing me to do so. I now can't even get back to the screen that initially told me I needed one, though I can still access the 'poor' result.

I've seen lots of posts describing similar problems, and someone from Virgin tends to appear and solve it via PM, so hoping for the same result! 

 

 

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    10 months ago

    Hi srmp Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the run-around you've been whilst trying to order the Wi-Fi pod. 😥
    This should be a simple procedure so I apologise for the hassle.

    I will be more than happy to assist you on the matter and get this sent out for you! 🧾
    I will send you a private message to further assist. ✉

    Kind regards,
    Ilyas.