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HaydenKowal's avatar
HaydenKowal
Just joined
2 years ago

Can't access router settings; Password incorrect

Hi, just a quick issue. I'm trying to access my router settings to change the password to something easier, however the password supplied on the router itself is incorrect (I'm using the correct one; the 8 digits below the ip). Any help or idea with what to do?

Cheers

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    A 60 second pinhole reset should revert the password to as printed.  If this is not working there is no recovery method. The only option is a replacement Hub. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for reaching out to us HaydenKowal, and a very warm welcome to our Community Forums!

    Sorry to hear of the difficulty you've faced when trying to access the router settings.

    Has the aforementioned pin hole reset been completed?

    If so, please advise us of the outcome of this diagnostic.

    Thanks

    David_Bn

  • geoffcoleman's avatar
    geoffcoleman
    Joining in
    2 years ago

    My password has 12 digits and i had a problem but i figured out the i was a j..

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 years ago

      Hello geoffcoleman.

      Thanks for your reply.

      Glad you solved the difference between i and j

      While you are on here is there anything else we can help with?

      Gareth_L