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Wantittowork's avatar
Wantittowork
Joining in
11 months ago

Cannot use VM Connect while moving

I am moving house and the new property requires engineer visit, which will take 10 days. The website says I should be able to use VM Connect which would be great as out neighbours have virgin. However when I login to the app it says... Account is inactive or closed

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there Wantittowork 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    Can I clarify, are you at your new address and waiting for the service to be installed? If so the Connect App would need a Hub to connect with. 

    What are you wanting to use the App for?