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Wantittowork's avatar
Wantittowork
Joining in
12 months ago

Cannot use VM Connect while moving

I am moving house and the new property requires engineer visit, which will take 10 days. The website says I should be able to use VM Connect which would be great as out neighbours have virgin. However when I login to the app it says... Account is inactive or closed

1 Reply

  • Hi there Wantittowork 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    Can I clarify, are you at your new address and waiting for the service to be installed? If so the Connect App would need a Hub to connect with. 

    What are you wanting to use the App for?