Forum Discussion

hollyerinn_'s avatar
hollyerinn_
Just joined
21 days ago

Cannot Transfer O2 ID

I have just joined Virgin Media on a 24 month contract for broadband only. As I have begun setting up the account, I keep being told that 'We've found your Virgin Media account. However, this account is linked to any email address that's different to the one on your Virgin Media O2 ID'. I have never used a different email when dealing with Virgin Media and have therefore run out of attempts to set up my account. I have also tried to cancel m contract through the 14 day cooling off period clause but the issues with my account are also preventing this happening. Has anyone experienced similar and is able to offer any advice?

4 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    19 days ago

    Thanks for reaching out to us hollyerinn_, and welcome to our Community Forums!

    Sorry to hear of the issues experienced with the registration for the My Virgin Media services.

    Can you please confirm if you have attempted to clear the cache on your browser and then re-attempting this to see if this can be completed?

    If this issue is still ongoing, after you have attempted to clear cache, or alternatively you've attempted an alternative browser, we can take this to a private message and assist you with the registration.

    Thanks,

    David_Bn

  • Cbya's avatar
    Cbya
    Just joined
    18 days ago

    I’m in the same boat and it has restricted me from trying to sign in again until tomorrow, won’t let me link my account to the vo2 page whatsoever

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      16 days ago

      Hi Cbya 

      Welcome to the Community Forum. 

      Sorry to hear you're having the same issue. 

      Have you been able to try again since posting? 

      If you're still having issues, can you please let us know what's happening on your side and where in the process it is failing?