Forum Discussion

jake02289's avatar
jake02289
Joining in
11 months ago

Cannot load HUB 4 settings via '192.168.0.1', after resetting Hub 4

So I was having some issues with the WiFi connection dropping out and reset my hub (in modem mode) and my own router. Of course, this meant I needed to log back in to the hub to re enable modem mode...
Sabrina_B's avatar
Sabrina_B
Forum Team
11 months ago

Hi jake02289 👋.

Thanks for the update on this, I can see you have reached out to our team. Have you been able to restore service as yet? Please do let us know. 

Sabrina

jake02289's avatar
jake02289
Joining in
10 months ago

Yes, after giving up initially I managed to get through to someone helpful on WhatsApp who was able to order me a hub5.

Just to add, how do I make a complaint about this? I noticed I should never have been given a hub 4 when I upgraded to gig1 package as it was advertised as a hub 5. My complaint is around bot only this but the fact my speed has doubled on the WiFi with the hub.

Also I was originally told staff on these forums like yourself, were not actually staff of virgin which was hilarious.

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for coming back to us jake02289.

    We would be able to raise a complaint for you, with the aid of our private messaging function.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn