Forum Discussion

miketango202's avatar
miketango202
Just joined
2 months ago

Cannot enter hyphenated address in website exceptions

This was previously discussed in 

Can't add a hyphenated address to the website exception | Virgin Media Community - 5465964

but with myVM02 there does not seem to be a way to run the old Websafe UI. 

The error is:

in Account Settings - Online Security - Websites (tab) 

"Please enter a valid address" is stated when the website address contains a hyphen. e.g. national-lottery.co.uk. 

Entering quotation marks or %2D does not work and just turning off parental controls is not an acceptable solution. This should really be fixed in the code. 

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    25 days ago

    Set your mobile or your laptop to use a Public DNS ( Cloudflare / Google DNS / OpenDNS etc )
    you will then have access to the lottery via the mobile app / website.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    30 days ago

    Hey miketango202, thank you for reaching out and we are so sorry to hear about this website issues.

    We can see you've spoken to the team since this post, did they manage to support you okay?

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 months ago
    miketango202 wrote:

    ⋮
    … This should really be fixed in the code. 

    It should be fixed but given how much time has passed since the issue was raised it seems unlikely. 

    Consider using an alternative DNS with custom domain blocking on your home network / device to achieve what you want.

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        23 days ago

        Hi miketango202,

        Are you able to visit the the National Lottery website when this is searched for via a search engine?

        Do any websites containing a hyphen that are not deemed to be 18+ struggle with access?

        Thanks,

        David_Bn