Forum Discussion

jsmith22's avatar
jsmith22
Joining in
30 days ago

Cancelling Uninstalled Broadband

I ordered a broadband package at the beginning of the year and after three engineer visits, Virgin have decided they can't install it due to the height of the building.

I have been in contact with them twice now to cancel the order and both times they've said they've cancelled it and I will receive confirmation within 24 hours only for me to have radio silence. I don't have the patience to call up and wait over an hour for a third time, what can I do? Do I need to get the ombudsman involved?

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    30 days ago

    VM isn't famed for its communication skills but I think you can be pretty sure that really is it as far as your dealings with VM are concerned here. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    26 days ago

    Hey jsmith22, thank you for reaching out and a warm welcome to the community, I am so sorry to hear about this install issues.

    I can see you've spoke to the team since this post did they manage to help at all?