I am out if the country and suddenly cannot communicate with devices on my local network at home (Hive, Ring, Tapo etc) which I think means my local network needs a reboot. At home I’d power everything off and back on again, but clearly can’t do this. My Virgin router is in modem mode - can Virgin remotely force this to reboot (may not solve problem if it’s my own router that needs reboot - but would be worth a try)?
They probably can, but a VM staff member will get to your post in a day or two. I’ve rebooted my hub remotely, but I do have two ISP connections.
Hi BrynClarke
Welcome back to the Community Forums.
Sorry to hear of your connection concerns whilst you're out of the country. We no longer have the ability/authority to perform a reboot on our side, unfortunately, so we wouldn't be able to perform this request for you over Community Forums.
Should you've any further issues or concerns with your connections when you're home and tried the reboot, please do let us know and we'll assist in anyway we can on our side.
