Forum Discussion

oliviasmay's avatar
oliviasmay
Joining in
2 years ago

Can I get a hub reassigned to my account?

I just set up a new Virgin Media account, I was sent a Hub3, we previously had a lot off connectivity issues with a Hub3 and were sent a Hub4 which solved almost all of them. I have asked Virgin but apparently they are discontinuing the Hub4, can I use the one I have already and get it reassigned to my account? Surely it makes no difference to the company if they are not sending them out any more anyway?

  • Hi oliviasmay,

    Welcome to the community and thanks for taking the time to post here on the forums. 

    Have you tried to use the new hub 3 and you're getting the same issues as you had previously? If not, would you be able to try installing that hub and checking if you still have the same problems.

    Kind Regards,

    Steven_L

    • oliviasmay's avatar
      oliviasmay
      Joining in

      I am still getting patchy wifi coverage anywhere except in the room the router is in. We had this issue before with the hub3 and that's why they sent us the 4. I have the previous hub4 still and since Virgin no longer issue them, I was hoping to have it reassigned to my account rather than send it back. Is there any way to do this?

      • Akua_A's avatar
        Akua_A
        Forum Team

        Thank you for letting us know oliviasmay You wont be able to use the old hub 4 as each hub is registered to a certain property to be activated for use. I can however see you were recently in contact with a member of our team regarding this issue. Was our team able to advise on this? Do you need any further help with this connectivity issue?

        Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta

    Turn off Auto Channel selection on both the 2.4GHz and 5GHz bands and the Hub 3 Wi-Fi will be stable.