Forum Discussion

kiponvi1's avatar
kiponvi1
Joining in
10 months ago

Can I cancel my contract free of charge if they can’t fix my issue

Long story short I made a post before about my broadband issues and how it keeps cutting out. It’s now gotten wayyy worse to the point I’m having to use the other wifi. I’m hoping today’s engineer visit will be the last but this will be I think their 10th attempt to try and resolve the issue so if they still can’t fix it after all this time can I leave my contract free of charge? I don’t think it’s fair to have to pay for a service which hardly works and keeps cutting out with no repair working either

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago

    There is no other post with your user name. Can you post a link to it... so we can see what the issue is.

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    10 months ago

    Yes you should be able to leave penalty free, but there would be certain steps and hoops to jump through before this can happen.