can an employee here help connect my wifi pod from my old hub 3 to my new hub 5?
can an employee here help connect my wifi pod from my old hub 3 to my new hub 5?
would appreciate it
Forum Discussion
Hi kai2001
It can take a day or two for member of the forum team to pick up your post.
You can call the equipment activation number on 0800 953 9500 and ask them to pair your new hub. You will need the model numbers, serial numbers/MAC addresses off the barcode stickers from your hub and pod and also your account number
Can VM get their finger out and always re-pair VM Pods to a replacement VM Hub as a SOP.
Hi kai2001
Welcome back to the Community Forums.
Sorry to hear that your pods have not paired to the new Hub.
We can see you're receiving support and in private messages for this with one of the team already. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
