Hi,
I am unable to order Wi-Fi pods despite having poor WiFi in numerous rooms. We pay for 350mb yet get less 20 or worse in numerous rooms.
I have done a scan and the app recommends pods but there’s no option to do it. Can someone please help as it makes WFH extremely frustrating.
Thanks, BR
Hi, I'm having the same issue. I posted to the forum a few hours ago. I've been trawling through past posts & someone has mentioned having found a single page referencing VM admittance that the VM Connect App does not allow pod ordering. That was back in January so it's not a new problem. Hopefully one of the community moderators can resolve the issue for us & send out the required pod as they appear to have done for others in the past. Good luck, hope you get it sorted soon, I also WFH and it's almost impossible with 7mbps!!
Virgin Team,
Can you please assist. I have agin wasted an hour trying to get through on the phone only to be told to order via app which simply can’t be done!
Forum TeamHi Ir1sh-GB,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue you're having with order a WiFi pod.
I am happy to assist with this.
I will private message you now regarding this.
^Martin
Hi Martin,
Still waiting for a reply to our chat from yesterday. You asked for image of scan results which I attached about 5pm yesterday.
Can you let me know if that’s enough?
If you value a good Wi-Fi connection buy a Wi-Fi Mesh or Wireless Access Points.
