Forum Discussion

Ir1sh-GB's avatar
Ir1sh-GB
Joining in
2 years ago

Can’t order pods

Hi,

 

I am unable to order Wi-Fi pods despite having poor WiFi in numerous rooms. We pay for 350mb yet get less 20 or worse in numerous rooms.

I have done a scan and the app recommends pods but there’s no option to do it. Can someone please help as it makes WFH extremely frustrating.

 

Thanks, BR 

6 Replies

  • Hi, I'm having the same issue. I posted to the forum a few hours ago. I've been trawling through past posts & someone has mentioned having found a single page referencing VM admittance that the VM Connect App does not allow pod ordering. That was back in January so it's not a new problem.  Hopefully one of the community moderators can resolve the issue for us & send out the required pod as they appear to have done for others in the past. Good luck, hope you get it sorted soon, I also WFH and it's almost impossible with 7mbps!!

  • Virgin Team,

    Can you please assist. I have agin wasted an hour trying to get through on the phone only to be told to order via app which simply can’t be done! 

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team

      Hi Ir1sh-GB,

      Thank you for your post and welcome to the community. 

      I'm very sorry to hear about the issue you're having with order a WiFi pod. 

      I am happy to assist with this. 

      I will private message you now regarding this. 

      ^Martin

      • Ir1sh-GB's avatar
        Ir1sh-GB
        Joining in

        Hi Martin,

        Still waiting for a reply to our chat from yesterday. You asked for image of scan results which I attached about 5pm yesterday.

        Can you let me know if that’s enough?

  • Client62's avatar
    Client62
    Alessandro Volta

    If you value a good Wi-Fi connection buy a Wi-Fi Mesh or Wireless Access Points.