Can’t access WiFi or the Hub
Hello, apologies now if this question has already been addressed but I’ve scrolled through previous post and I’m at a loss as what to do next.
We’ve had issues with our WiFi connection, dropping 5G connection and everything assigned to the 5G is not automatically moving onto the WiFi without 5G. I hope this makes sense as Virgin altered our setting without our say so as originally we had one name fur our WiFi and then we assumed if 5G was available, devices would automatically connect to it from non 5G. Tell me if I’m wrong here won’t you?
Anyway, the 5G WiFi keeps dropping and the devices connection is then lost. I’ve tried to go into the hub but the password is incorrect. I’ve tried rebooting the router but it’s still stating ‘password incorrect’.
Please could someone help me? 😬🤦🏼♀️
A single SSID should be fine as devices should use whichever is best. Yes you are correct about the two bands - 2.4Ghz travels further but is slower and the opposite for 5Ghz.
