Forum Discussion

Neilbaker1983's avatar
Neilbaker1983
Joining in
9 months ago

Can’t access Hub 4 settings page

I like many others are having the same issues with my HUB 4 can’t access the settings pages when logging in. Comes back with a blank screen.

Virgin please help!

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    9 months ago

    Hi Neilbaker1983 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

    We appreciate it's been a while since you've posted this, so do you still require support on this or is this now resolved?

    Many thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Try a 60 second press on RESET & then leave the Hub 4 powered on to revert to the shipping condition.

    Once the Hub 4 restarts, totally avoid use of the VM Connect app.

    Has the Hub 4 reconnected with a working menu at http://192.168.0.1/  ?