Just wondering if this is the normal way the cables are run across property to the house?
The cable is exposed with no protection at the pavement and I'm worried it will get damaged when the bush is trimmed and unhappy with it not being buried at either end.
VM's cables are often installed by sub-contractors in the quickest and easiest way possible.
Are you a new customer or existing?
Posting up some photos of the problem(s) may help the VM forum team when they get here (usually within a few days).
Thanks for the reply.
I'm a new customer. The engineer that installed the router took a couple of pics of the cable and said he would send them in but not sure if anything is happening.
Here's some pictures
Forum TeamHi there Dazvr6
Thank you so much for your post and welcome to the community forums it's great to have you here.
I am so sorry that you have faced this issue with your cable and thank you again for updating. I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
