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sync_interlinke's avatar
sync_interlinke
Tuning in
10 months ago

Cable At The Front Drive Messed Around With

Someone undesirable had unscrewed the coax cable at the front property where the brown box is. It was just left like that. The internet was down for over an hour, and because I live next door to a Karen, I knew enough to inspect the outside of the house. I accidentally broke the brown box just to look inside, and low and behold, the coax cable had been totally uncrewed and left like that. The person likely responsible looks like a walking upright warthog and is a Karen, did I mention? Shouting at folk. Horrible. She has a litter who could be responsible, but enough of my mild, vexatious rant.

She has some bloke who comes around every so often and is tech-savvy, and I'm concerned with what could have been done to it. Could a sniffer be installed? Or could anything more sinister be done that I don't know of?

14 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    I'd suspect gremlins long before the neighbours or their visitors.
    Especially as the wall box was so difficult to open it is now damaged.

    Request the wall box is repaired via the link below.

    https://www.virginmedia.com/help/reportingdamage

    Report a "Plastic small termination box" has a "Damaged cover"

     


  • sync_interlinke's avatar
    sync_interlinke
    Tuning in
    10 months ago

    If I fill out the web page form, and someone from Virgin Media shows up at the door and no one answers, will I have to pay a fee? 😑

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      9 months ago

      Hi sync_interlinke thanks for your post although we're sorry to hear of your concerns.

      We do hope the help provided by Client62 is of help to you, but if you do require any further assistance then please don't hesitate to let us know.

      Many thanks

      • sync_interlinke's avatar
        sync_interlinke
        Tuning in
        9 months ago

        I got a call from someone named David who works for VM. He had to confirm with me it's the brown plastic box like housing at the front of the property. Great. So, I thought this will get sorted out this week. But no. No sign of anyone from VM has come round and it's almost a week since that phone call. Sooo, do I wait, have another go with the online form submission or what?

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    There is no fee.  

    Unless you need to give access, there is no need to be at home.

  • sync_interlinke's avatar
    sync_interlinke
    Tuning in
    9 months ago

    @Steven_L
    I think I'll resubmit the online form today and see what happens. If nothing comes of it, then I'll install a box myself.

    @vmrunreliable
    Maybe.

    I became a fisherman working off the coast of Guernsey and kept at it, for a reason. Uh-oh. I said too much. 🙃

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      9 months ago

      We wouldn't recommend installing a box yourself sync_interlinke 

      If you respond to our PM, we can most certainly assist further. 

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    9 months ago

    Btw, a "sniffer" would be much larger than the VM brown box.  And it would be an A-end to the spy's B-end; everyone's B-end is the VM data centre unless there is a reciprocal device somewhere else on that segment, coming off a splitter and equally large as the A-end.  All DOCSIS enabled.

  • sync_interlinke's avatar
    sync_interlinke
    Tuning in
    9 months ago

    Much thanks to all who replied.

    I have resubmitted the online form for a repair job on the property on Friday.

    Thanks!

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      9 months ago

      Thanks for coming back to us sync_interlinke. Have you heard anything back from the team yet?

      Kind Regards,

      Steven_L

  • sync_interlinke's avatar
    sync_interlinke
    Tuning in
    9 months ago

    @Steven_L Nope. No callback, no email, no nothing. So, I called VM and they said someone from VM will come out to visit the propriety, today. Which was surprising. I waited and no sign of anyone from VM. Absurd.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      9 months ago

      Thanks for coming back to us sync_interlinke, I'm sorry to hear that the team haven't attended your property. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L