Forum Discussion

sindermann's avatar
sindermann
Settling in
6 months ago

Broadband working but VM Connect app can't find hub. Want to get Wifi Pods to extend reach.

Hello. My broadband is working but it doesn't reach the back of the house. Therefore I want to extend the reach by ordering wifi pods. However, the VM Connect app can't find my Hub 5 no matter what I try, which means I can't go through the steps required for a home scan and ordering the pods. What do I do?

Thanks
R

  • Client62's avatar
    Client62
    Alessandro Volta

    The Connect app will just waste your time and never come with a method to order VM Pods.

    The best advice on offer is to order a retail Mesh online and be using it in a day or two.

  • Hi sindermann 

    Thanks for posting and welcome to the community.

    Sorry to hear of any wireless issues.

    Have you got any VPN on your device? This will stop the Connect App working.

    Also ensure that you have got the Intelligent WiFi ticked as well 🙂

    Keep us posted.