Forum Discussion

oduro345's avatar
oduro345
Joining in
3 months ago

Broadband wifi issues

I have been using Virgin Media broadband for several months now, but unfortunately, the service I am receiving does not meet the level I was initially promised.

Our household consists of four people across a two-story home, with myself, my wife, and our two school-aged children all requiring internet access for work and studies. However, the WiFi signal only functions reliably on the ground floor, specifically in the office where the router is connected. To ensure I can work effectively, I’ve resorted to connecting my computer directly to the router in the office, which is far from ideal.

The signal strength on both the first and second floors is extremely poor, and by the evening, it’s nearly impossible to watch TV or access the internet in our living room on the second floor. Despite several calls to customer service, the problem remains unresolved, and I’ve been informed there appears to be "no issue" with the service.

In some instances, all four of us have been forced to work in the office due to inadequate WiFi coverage, which is neither comfortable nor sustainable. I am requesting urgent assistance to find a solution that will enable consistent WiFi coverage throughout our home.

Please let me know how we can resolve this situation.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Virginmedia don't guarantee WiFi coverage. The best they will do is to provide one or more 'pod' devices to extend the coverage, if your contract qualifies for them.

    Alternatively you can invest in your own WiFi system to provide better coverage throughout the house. 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    The signal strength on both the first and second floors is extremely poor

    I would have expected this to be the case regardless of the choice of ISP. Was it that with the previous ISP the Router was located more centrally or perhaps it was supported by one or more Wi-Fi Repeaters ?

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      3 months ago

      See this old post for info....

      _______________________

      To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
      See if anything in here helps….

      https://www.virginmedia.com/wifi-max

      You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

      You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

      If not free to you… you will be charged £8/month for up to 3 pods. It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

      If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

      £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    3 months ago
    oduro345 wrote:

    I have been using Virgin Media broadband for several months now, but unfortunately, the service I am receiving does not meet the level I was initially promised.

    Our household consists of four people across a two-story home, with myself, my wife, and our two school-aged children all requiring internet access for work and studies. However, the WiFi signal only functions reliably on the ground floor, specifically in the office where the router is connected. To ensure I can work effectively, I’ve resorted to connecting my computer directly to the router in the office, which is far from ideal.

    The signal strength on both the first and second floors is extremely poor, and by the evening, it’s nearly impossible to watch TV or access the internet in our living room on the second floor. Despite several calls to customer service, the problem remains unresolved, and I’ve been informed there appears to be "no issue" with the service.

    In some instances, all four of us have been forced to work in the office due to inadequate WiFi coverage, which is neither comfortable nor sustainable. I am requesting urgent assistance to find a solution that will enable consistent WiFi coverage throughout our home.

    Please let me know how we can resolve this situation.

    Who promised full Wi-Fi coverage?