Forum Discussion

Acidcircus's avatar
Acidcircus
Joining in
2 years ago

Broadband Outage KA13

My broadband has been down for the last 14 hours, red light flashing on hub. Service status checker shows service is working. I've phone customer support on 0345 454 1111 followed their instructions reseting router etc, they carried out line test and said there is a problem in my area and they would make it 'high priority 🙄 ' and should be fixed in 24 to 48 hrs, hardly high priority. Is there anyway to by pass the tier 1 tech support as they are pretty much useless, last time I had an outage I some how managed to speak to someone in the UK who was fantastic and contacted area managers/engineers to find out what the issue was and the service was back within 2 hrs. Feeling frustrated with generic tech response and pretty much no information on the cause of outage.

    • Acidcircus's avatar
      Acidcircus
      Joining in

      Already tried that says no known issues in my area 😒 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey Acidcircus, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

        I have taken a look and I can't see any major issues or outages, how has your connection been?

        Are you still getting the red light?