Broadband not working at all.
Hi All, We've been with Virgin for about a week. Today the internet mysteriously stopped working at 3pm. Virgin media are just saying that the Wifi router is not connected (it is, it's just flashing...
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Check for known faults in your street
Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Be aware if a known fault is found that does not relate to just your specific line, e.g a fault in the street cabinet or earlier in the network affecting multiple homes / streets, any engineer home visits are likely be cancelled without warning / notice.
Nope, no fault showing, they couldn't even find my box (I assume because there is no internet running into it), so got stuck in a endless loop on the website of them wanting to reset my box, which I did but didn't work.
Did you call the number?
Yes. No fault found and just kept sending me the same text saying the router is not plugged in (it is plugged in!). Rang to say I would cancel and engineer is booked for Saturday, but still ridiculous service.
