Forum Discussion

Scorchio777's avatar
Scorchio777
Joining in
2 years ago

Broadband external wall box rewiring

The external wall box we inherited doesn’t look too healthy. I don’t think we need the splitter there anymore and there’s a nest of exposed wires. Can I get this looked at please. 

 

5 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Scorchio777 

    Thank you so much for your post and welcome back to the forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue with this box on your property. Can I just confirm do you have an existing account with us at this address?

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Scorchio777 

    Thank for joining me on PM.

    Just to update the thread, you've advised you've called the team and booked an engineer visit in.

    Please let us know how it goes.