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SimonRC's avatar
SimonRC
Tuning in
10 months ago

Broadband drops out daily

Hi all. 

Trying to get the ball rolling on solving this issue. For several weeks now, our broadband drops out at least once a day at random times. 

Turning the Hub5 on and off again usually solves the problem as long as it’s powered off for more than a few seconds, but it’s getting annoying now. 

I’ll try and pre-empt as many questions as possible -  any suggestions welcome. 

  • Numerous factory resets of the hub haven’t helped. 
  • Devices with a wired connection to hub also lose connection.
  • No obvious loose connections.
  • Virgin TV unaffected.
  • Wi-Fi signal is fine throughout the home.
  • No known issues in local area.
  • Light on hub remains solid white when connection is lost.

Many thanks guys