My broadband is crashing on a regular basis early morning. It doesn't automatically reset after these crashes with the hub requiring a manual reset. A replacement hub provided by Virgin shows same symptoms. The hub is the Arris VMDG640.
I have the Thinkbroadband BQM installed that shows the actual outage time.
Grateful for any advice.
Lucks
Forum TeamHi Lucks,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your connection which is causing your hub to need to be rebooted. If the same is happening after installing a new hub, it's likely an issue with either your equipment or the cables. Can you ensure the cables are all tight?
Can you also post the link to the TBB graph?
Many thanks,
