Broadband available in postcode but address doesn’t show.

Hi there, 

I have recently moved house and from postcode checker my area does have Virgin Media Broadband available but my address isn’t showing up as one of the options. I can see my neighbours address which says it is available but for some reason mine is not coming up. 

I’ve moved into a ground floor flat of a converted Victorian style building. Hopefully someone will be able to contact me about this. 

Many thanks