Can anyone suggest why Blueyonder is not sending some of my e-mails, even when I am replying to ones sent to me. They are being routed to my drafts folder. There is no problem when I use my i-pad

Gooser42 wrote:Can anyone explain why Microsoft is sending some of my sent items to drafts, as being undeliverable? I see that you have started two separate threads on what seems to be the same issue, To make it simple for everyone I have merged them into one thread.I see that in one you mention "Microsoft", so does that mean that you are using MS Outlook or MS Mail? The other post does not mention Microsoft, so are you seeing the undeliverable problem in the VM webmail service as well as with Outlook?As far as the Outlook email client is concerned that behaviour has been reported on and off for years with all email services not just VM emails, It seems to have appeared again with New Outlook. Here is an example from the MS Community Forum from a couple of months ago https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-sent-on-the-new-outlook-application-are-saved-in-the drafts-folder-and-not-sent I stopped using Outlook several years ago but I remember seeing a similar problem at one point. If I remember correctly, in my case resending the emails worked but the recipient then received two copies of the email!That was one of the many reasons I switched to using Thunderbird as my mail client.Coenoby

Gooser42 wrote: the replies are from Windows.So what do those replies say? The exact error message would help to identify what needs to be done to solve the problem."The mail is blueyonder.co.uk, ............and(I have old outlook as well which is working fine, but it is not my main account.)"So are you saying that you have an @outlook.com email account as well as your blueyonder account? If so are your @outllook.com emails being sent as they should and it's just your VM email emails that are failing?Also:Is this issue with sent emails happening when you send emails using the VM webmail service on the VM website?I see from your forum history that you have previously mentioned using your iPad to manage your emails. Are the Blueyonder emails being sent correctly from the email app on your iPad?Sorry for all these questions but there are several possible causes for what you are seeing and the answers to teh above will help narrow it down.Coenoby

Gooser42 wrote:"Windows Error We weren't able to send this message, so we've put it in your Drafts folder............."Thanks for that information. I have done an online search on that error message and it seems to be one that has been reported many times by people using Windows Mail often with Windows 10 Just as an example here's one from someone who had a BT email account. https://community.bt.com/t5/Archive-Staging/Emails-in-Windows-10-not-sent-but-get-redirected-to-drafts If you scroll through that forum thread to message 6 of 7 you will see that they cured the problem by deleting their profile in Mail.Thanks also for the extra information:"the outlook account seems to working correctly" - so Windows ail is working fine with a non VM/Blueyonder email account"I have an ipad, which only has the blueyonder address on it, and it too seems to be ok" - so assuming that you are using wifi not mobile when you use the iPad it seems there is no issue with your VM/Blueyonder account itself or the IPad would not be able to send emails for that account either.Taken together that seems to suggest there may well be a problem with the VM/Blueyonder settings in the Mail app."I am sending the emails through the blueyonder account and not through VM"All the "legacy" email accounts (Blueyonder.co.uk, Ntlworld.com and Virgin.net) all run on the VM email service the same as the more recent Virginmedia.com accounts.If you are using the blueyonder email server in the settings of the Mail app they should still work. However, since 2017 VM have been recommanding that the virginmedia.com servers should be used for all the legacy email accounts.Here are the settings that VM recommend: (note when they say "Virgin Media email address" they are using that phrase to cover all the earlier domain names including Blueyonder)IMAP settings (recommended)Host name: imap.virginmedia.comUsername: your full Virgin Media email addressPassword: your Virgin Media email app passwordAdvanced settings SSL encryption: EnabledPort: 993 (this may be automatically chosen by selecting SSL encryption)or alternatively POP3 settingsHost name: pop3.virginmedia.comUsername: your full Virgin Media email addressPassword: your Virgin Media email app passwordAdvanced settings SSL encryption: EnabledPort: 995 (this may be automatically chosen by selecting SSL encryption)SMTP settingsHost name: smtp.virginmedia.comUsername: your full Virgin Media email addressPassword: your Virgin Media email app passwordSSL encryption: EnabledPort: 465 (this might not be selected automating by enabling SSL, so please check)Authentication: PasswordAs a first step, I would check the email settings for your Blueyonder account in the Mail App and update them to the above settings. If that does not resolve it I would deleter the account from WIndows Mail (not from the VM website) and then set it up again.Finally, you need to be aware that since VM stopped issuing new email accounts nearly 2 years ago they have made several major changes to the security of their email accounts. That could cause a problem for you but I think it's best to deal with that issue if (or when) it happens.Coenoby

Gooser42 No problem at all. Thanks for that update.However, I would strongly advices that you will need to keep chasing VM.There does not seem to ba general problem with customers being unable to access their VM bills. If there was this forum would be in melt down with people complaining about it.I am sorry to say this but it is just possible that the support person you spoke to may have just fobbed you off with what sounded a plausible excuse. Keep checking back and if the problem is not resolved in a week or so then chase it up with VM.I hope you get it sorted sooner rather than later.Coenoby

Can anyone explain why Microsoft is sending some of my sent items to drafts, as being undeliverable? This even happens when replying to an e-mail.

Blueyonder not sending e-mails | Virgin Media Community

12 Replies

Gooser42
On our wavelength
2 years ago
Can anyone explain why Microsoft is sending some of my sent items to drafts, as being undeliverable? This even happens when replying to an e-mail.
- coenoby
  Very Insightful Person
  2 years ago
  Gooser42 wrote:
  Can anyone explain why Microsoft is sending some of my sent items to drafts, as being undeliverable?
  I see that you have started two separate threads on what seems to be the same issue, To make it simple for everyone I have merged them into one thread.
  I see that in one you mention "Microsoft", so does that mean that you are using MS Outlook or MS Mail? The other post does not mention Microsoft, so are you seeing the undeliverable problem in the VM webmail service as well as with Outlook?
  As far as the Outlook email client is concerned that behaviour has been reported on and off for years with all email services not just VM emails, It seems to have appeared again with New Outlook. Here is an example from the MS Community Forum from a couple of months ago https://answers.microsoft.com/en-us/outlook_com/forum/all/emails-sent-on-the-new-outlook-application-are-saved-in-the drafts-folder-and-not-sent
  I stopped using Outlook several years ago but I remember seeing a similar problem at one point. If I remember correctly, in my case resending the emails worked but the recipient then received two copies of the email!
  That was one of the many reasons I switched to using Thunderbird as my mail client.
  Coenoby
  - Gooser42
    On our wavelength
    2 years ago
    Hi Coenoby
    Thanks for getting back to me, and apologies for not being very clear.
    The mail is @blueyonder.co.uk, and the replies are from Windows. (I have old outlook as well which is working fine, but it is not my main account.)
    I have tried to resend, but again it was sent to drafts.
    The problem has only started recently, but I have had issues before, and any further help, would be much appreciated, thanks
Gooser42
On our wavelength
2 years ago
Thank you again.
I'm glad it's not just me having problems with VM website, I don't feel so daft now!! It does make me wonder that a Company that supplies e-technology cannot even provide a working system fot their own customers!
I have looked to see how I can check the size of an e-mail including attachments, but it seems this is not straightforward at all. I'm sure I used to have no problem, perhaps they have reduced the size they want to allow to be sent, I hadn't realised it is like sending a parcel, priced by weight!!
I will keep trying, and will let you know how it is going.
Thanks again
Gooser42
- coenoby
  Very Insightful Person
  2 years ago
  Gooser42 wrote:
  I have looked to see how I can check the size of an e-mail including attachments,
  It's very easy to calculate an approximate size of an email including attachments.
  The size of an email with attachments will always be bigger than the size of the attached files themselves. That's because of the way files are encoded when sent as email attachments. It's the same for all email services not just VM emails.
  As a rule of thumb you need to add an extra 40% onto the size of the documents themselves. In fact it might be a bit less than that but if you add 40% you are playing safe. (37% is the figure often quoted.)
  As an example. a recent email that I received had a photo attached.
  The attached .jpg file itself was 3.8MB when I saved it on my laptop
  My email client shows the email and the attachment received was 5.2MB
  Applying my add 40% rule gives 5.32MB - so in the right ballpark.
  Coenoby

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Blueyonder not sending e-mails

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