InspireJS
12 months agoTuning in
Bad drops and errors on my line
So, I've had 15 drop outs in the last 2 hours, where the internet just locks up and nothing will load, I've tried the hub reset and also made sure all cables are plugged in correctly and snug, not the issue this also happens over wired and wifi.
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 | 49600000 | 50.3 | 5120 | QAM 64 | 1 |
1 | 43100000 | 49.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 49.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 49 | 5120 | QAM 64 | 4 |
4 | 23600000 | 48.5 | 5120 | QAM 64 | 9 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 | ATDMA | 0 | 0 | 19 | 0 |
1 | ATDMA | 0 | 0 | 21 | 0 |
2 | ATDMA | 0 | 0 | 21 | 0 |
3 | ATDMA | 0 | 0 | 21 | 0 |
4 | ATDMA | 0 | 0 | 19 | 0 |
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
10 | 11 | 45.7 | 2K | QAM 256 |
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
10 | OFDMA | 220 | 74000000 | 0 | 0 |
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 306000000 | 7.9 | 41 | QAM 256 | 22 |
2 | 146000000 | 7.3 | 41 | QAM 256 | 2 |
3 | 154000000 | 7.2 | 40 | QAM 256 | 3 |
4 | 162000000 | 7.2 | 40 | QAM 256 | 4 |
5 | 170000000 | 7.1 | 40 | QAM 256 | 5 |
6 | 178000000 | 7.1 | 40 | QAM 256 | 6 |
7 | 186000000 | 7.1 | 40 | QAM 256 | 7 |
8 | 194000000 | 7.3 | 41 | QAM 256 | 8 |
9 | 202000000 | 7.1 | 41 | QAM 256 | 9 |
10 | 210000000 | 7.3 | 40 | QAM 256 | 10 |
11 | 218000000 | 7.2 | 40 | QAM 256 | 11 |
12 | 226000000 | 7.2 | 40 | QAM 256 | 12 |
13 | 234000000 | 7.1 | 40 | QAM 256 | 13 |
14 | 242000000 | 7 | 40 | QAM 256 | 14 |
15 | 250000000 | 6.9 | 40 | QAM 256 | 15 |
16 | 258000000 | 6.9 | 40 | QAM 256 | 16 |
17 | 266000000 | 7.1 | 40 | QAM 256 | 17 |
18 | 274000000 | 7.3 | 40 | QAM 256 | 18 |
19 | 282000000 | 7.6 | 40 | QAM 256 | 19 |
20 | 290000000 | 7.9 | 40 | QAM 256 | 20 |
21 | 298000000 | 7.9 | 41 | QAM 256 | 21 |
22 | 314000000 | 7.8 | 41 | QAM 256 | 23 |
23 | 322000000 | 7.7 | 40 | QAM 256 | 24 |
24 | 330000000 | 7.6 | 41 | QAM 256 | 25 |
25 | 338000000 | 7.7 | 41 | QAM 256 | 26 |
26 | 346000000 | 7.6 | 40 | QAM 256 | 27 |
27 | 354000000 | 7.4 | 40 | QAM 256 | 28 |
28 | 362000000 | 7.2 | 40 | QAM 256 | 29 |
29 | 370000000 | 7 | 40 | QAM 256 | 30 |
30 | 378000000 | 6.8 | 40 | QAM 256 | 31 |
31 | 386000000 | 6.7 | 40 | QAM 256 | 32 |
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 41 | 14 | 0 |
2 | Locked | 41 | 9378 | 36398 |
3 | Locked | 40 | 8863 | 37367 |
4 | Locked | 40 | 8484 | 37295 |
5 | Locked | 40 | 8322 | 37473 |
6 | Locked | 40 | 7885 | 36659 |
7 | Locked | 40 | 7531 | 37011 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 41 | 7317 | 36982 |
10 | Locked | 40 | 658 | 5113 |
11 | Locked | 40 | 250 | 704 |
12 | Locked | 40 | 6073 | 36153 |
13 | Locked | 40 | 5744 | 36061 |
14 | Locked | 40 | 5604 | 37099 |
15 | Locked | 40 | 5491 | 36872 |
16 | Locked | 40 | 5127 | 37085 |
17 | Locked | 40 | 243 | 530 |
18 | Locked | 40 | 239 | 543 |
19 | Locked | 40 | 4170 | 36283 |
20 | Locked | 40 | 3990 | 36016 |
21 | Locked | 41 | 3774 | 37774 |
22 | Locked | 41 | 4309 | 6294 |
23 | Locked | 40 | 4417 | 6489 |
24 | Locked | 41 | 4391 | 6585 |
25 | Locked | 41 | 4535 | 6462 |
26 | Locked | 40 | 4545 | 6360 |
27 | Locked | 40 | 4400 | 6539 |
28 | Locked | 40 | 235 | 425 |
29 | Locked | 40 | 240 | 595 |
30 | Locked | 40 | 230 | 734 |
31 | Locked | 40 | 1562 | 34495 |
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33 | Locked | 41 | 4.4 | 9657455 | 5439 |
Also to note I'm a Gig1 customer.
Network Log
Time Priority Description
26-02-2024 15:01:03 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:01:03 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:01:03 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:53 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:53 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:53 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:42 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:04 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:04 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
26-02-2024 15:00:04 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |