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henry98's avatar
henry98
Joining in
2 years ago

Are my downstream/upstream powers okay? I am experiencing high download/upload latency

Hi all, I've been facing issues with my wifi recently where my connection drops. The speeds are a little bit lower than expected sometimes, but the main issue is the intermittent wifi. Sometimes pages do not load, my connections drop, and I disconnecting from online games (other examples from games include an unstable ping). When I go to Speed Test, I can see that my idle latency is good, but my upload and download latencies spike and sometimes stay abnormally high (three digits).

I've called up VM and they've ran through the test of testing the download and upload speeds, which of course came back fine. Unsurprisingly, they said that nothing is wrong, as a result and that there's not much we can do apart from move closer to the router (I am a few meters away from the route in the next room), using ethernet, and factory resetting.

I'm considering getting a third-party router in hopes to fix it but I do remember that in a previous household I've lived in, I had my power levels checked. Are mine okay?

Thanks in advance!

 

11 Replies

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    • henry98's avatar
      henry98
      Joining in
      2 years ago
      TimePriorityDescription
      22/02/2024 17:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      01/01/1970 00:01criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      19/02/2024 21:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      19/02/2024 10:09ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      15/02/2024 22:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      14/02/2024 21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/02/2024 14:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      11/02/2024 09:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      07/02/2024 22:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      07/02/2024 21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      05/02/2024 15:03criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      04/02/2024 09:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      01/02/2024 03:03criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      31/01/2024 21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/01/2024 12:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      28/01/2024 09:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      25/01/2024 03:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      24/01/2024 21:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      21/01/2024 15:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      21/01/2024 09:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    If VM checked your speed then they should of checked your power levels are fine.

    So yes look at a better wifi router with 1Gb ports put hub in modem mode

  • henry98's avatar
    henry98
    Joining in
    2 years ago

    When I say they checked our speed, they got us to use an app/website on our phone and asked us to run that in each room in the flat. Does the app/website test power levels too?

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    The Hub 3 Downstream power levels are on the high end but acceptable, errors are not a problems so at the moment the connection to the network looks to be OK.

    We have a Hub 3 in Router mode. The Wi-Fi is very stable, but to get to this we have disabled Auto channels on both the 2.4 and 5 GHz band.   The Hub 3 stops / starts the Wi-Fi at random to perform the auto channel changes, as soon as this behaviour was prevented I can stream TV all evening over WI-Fi & not a single issue.


    Share some stats showing the latency to the Hub and the end devices..

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.

    • henry98's avatar
      henry98
      Joining in
      2 years ago

      Thanks for checking my power levels, Client62.

      It seems okay on RealSpeed judging by the screenshot. I'll give the disabling of auto channels a try in the meantime.

      • henry98's avatar
        henry98
        Joining in
        2 years ago

        I've tried changing it to manual (with the help of a wifi/channel analyser) and my speeds have been butchered:

        I will try some other channels and if it continues, I will switch back to auto

  • henry98's avatar
    henry98
    Joining in
    2 years ago

    Hi all,

    Just an update on the appointment:

    The engineer carried out some diagnostics and he put an attenuator(?) onto the Hub. He said that he thinks it's a different issue though and we might not see much improvement, even with the attenuator now attached. He said that it's not his department which can fix the issue so he said that he/VM will message us to book the next engineer visit

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us henry98. How has your connection been running since the visit?

      Kind Regards,

      Steven_L