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PMilne87's avatar
PMilne87
On our wavelength
2 years ago

Access to Azure/AWS DNS connection issues.

I am currently unable to access any of my work's Azure/AWS Single Sign on web apps including Teams, Outlook & SharePoint. Any sites that require SSO are not progressing after the request is submitted Service Status page on the main website keeps wanting to reset my router but general connection stability is unchanged. It appears to be a specific DNS issue for select AWS servers. This has now left me unable to work and will likely lose pay due to this. Can you please provide the cause and timescale for resolution so that I may share this with my employer?
Wishaw ML2 Area

43 Replies

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  • cathyargh's avatar
    cathyargh
    Tuning in
    2 years ago

    Tracing route to dual-spo-0005.spo-msedge.net [13.107.138.10]
    over a maximum of 30 hops:

    1 4 ms 3 ms 3 ms 192.168.0.1
    2 14 ms 11 ms 10 ms 10.53.39.77
    3 11 ms 16 ms 9 ms uddi-core-2b-ae72-650.network.virginmedia.net [80.3.16.149]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

  • PMilne87's avatar
    PMilne87
    On our wavelength
    2 years ago

    C:\Users\Pete>tracert answers-afd.microsoft.com

    Tracing route to s-part-0036.t-0009.t-msedge.net [13.107.246.64]
    over a maximum of 30 hops:

    1 5 ms 5 ms 4 ms 192.168.0.1
    2 19 ms 17 ms 12 ms 10.53.39.77
    3 12 ms 13 ms 11 ms uddi-core-2b-ae72-650.network.virginmedia.net [80.3.16.149]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Well done Virgin, it's only been almost 30 hours since it was first reported...

  • emccartney's avatar
    emccartney
    Tuning in
    2 years ago

    Not wanting to tempt fate but some sites are back working again this morning...

  • PMilne87's avatar
    PMilne87
    On our wavelength
    2 years ago

    Yeah appears fine for me now. Shame I already put holidays in to avoid losing pay!

  • sladep's avatar
    sladep
    On our wavelength
    10 months ago

    I'm seeing this problem today, 2nd Sept, access to Azure, Microsoft portals and SSO. Either not getting to the site at all. Example trying to access https://portal.azure.com gives this error below. Have tried from 2 different PCs on home VM network and both have same issue as well as mobile connected to WiFi. Have tried via PC connected to work network and everything fine with no issues so definitely related to VM network. Some kind of DNS/routing issue to Microsoft services. Has anyone else noticed this today? Tried all usual diags e.g. tracert, pings, rebooted everything etc.

    Hmmm… can't reach this page

    portal.azure.com took too long to respond

      • sladep's avatar
        sladep
        On our wavelength
        10 months ago

        Issue now resolved. Was related to Microsoft Azure networking issue which they have now resolved so not related to VM network.