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residency's avatar
residency
Joining in
12 days ago

Abysmally slow internet

[MOD EDIT: Image removed]

Hi all. Was just wondering what to do with the internet when all these notices happens? Factory reset the superhub a few days ago and it was fine for a few days and last night has probably been the worse.

Straight all afternoon til this morning I've only gotten 1-10mbps compared to promised 1GB. These notices keep popping up on the virgin log, not really sure what they are. Already have power cycled it, factory reset it, restarted it. Not sure what else to do!

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 days ago

    Hi residency 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your speed. We haven't been able to locate you on the systems on our side. 

    When running your speed tests, were these run over WiFi or a wired connection? 

    If you can run a Sam Knows speed test here and let us know the result. Also, it'll be beneficial if you're able to create a Broadband quality monitor here to help identify and issues to investigate this further. 

    • residency's avatar
      residency
      Joining in
      10 days ago

      Hi, thank you so much for the reply. 

      I'm running the tests on both a wired and a wifi connection. Pc also showing similar speeds as usually it's 800-1GB mark. Here's the results for the Sam knows(just right now)

      I've also registered for a broadband quality monitor a few days ago, it started happening recently. actually so i've been monitoring it. Here's the one from today from yesterday!

      [MOD EDIT: Image removed]

       

      • legacy1's avatar
        legacy1
        Alessandro Volta
        10 days ago

        Messy VM will need to take a look