5 days no service!

We are now on our 5th day with no service after our landscape gardeners cut our cable by accident. Totally understand that’s not virgins fault. But I first had to push to discover I could pay for the add on homeworks service to get an engineer out in 24 hrs. He came out, said it was sorted, didn’t wait to check. It wasn’t sorted. Phoned again, was told technician would call me back within the hour and come out same day. He didn’t call back, had to call and wait for next day. Next day, New engineer said cable was totally shot and needed replaced. Said previous engineer was inept. Had to wait for another day for full replacement. Next day, Technician didn’t turn up, was told he would call within the hour, surprise surprise no one did. Got an email at 9pm to say our appointment had moved to today. Supposed to be 8-1pm. No one turned up. Called and have been told technician will call within the hour. They have 15 mins left of that hour. Complaint number is C-2510251611. Husband works from home, hasn’t been able to for 4 days. As the account holder, I have had to make time daily to make these phone calls. Has to use data on our phones. 4 of us in the family with no wifi and being told 3 times that a technician will call to no avail. Currently exploring switching providers as I can’t see this getting resolved.