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theroninhunter's avatar
theroninhunter
Superfast
3 months ago

2 Separate occasions SH5 reverts to Router than Modem mode

What is going on VM, 2 separate occasions in the past year my SH5 has magically changed from Modem Mode to Router mode.

Annoyingly even though I can then access the admin settings to flip back to modem mode, it never seems to process that request which then forces my hand to factory reset the SH5 and then flip to Modem Mode afterwards.

If its a software update that has done this then it should factor in what state the SH device was in prior to updating and keep that state.

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  • theroninhunter's avatar
    theroninhunter
    Superfast
    3 months ago

    Just to also advise doing this introduced a double NAT situation so I suffered issues like buffering on streaming services like AppleTV+ until I managed to flip back to modem mode. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 months ago

      Hello theroninhunter

       

      We're sorry to hear of the Hub issues regarding changing to router from modem mode and the issue this has caused. We appreciate you making us aware via the forums.

       

      This may be due to a firmware update being applied, we have received reports in the past regarding updates and the hub rebooting into router mode. We apologise for the inconvenience this caused and will feed this back to the team.